Complaint channels

Anybody dissatisfied with the decision taken by the Finnish Pharmaceutical Insurance Pool on a claim for compensation may seek redress. Appeal instructions are attached to the Pool's decision.

Request for adjustment

The claimant may ask the Finnish Pharmaceutical Insurance Pool to rethink its decision in cases where new information significant from the compensability perspective has emerged. The claimant's request should contain such new information, if possible, or at least an indication where such information is available.

Appeal

The claimant may also ask the Finnish Pharmaceutical Injuries Board to issue a statement. The deadline for this request is six months of the date that the claimant became aware of the Pool's decision and of the six-month deadline.

A dispute between the Finnish Pharmaceutical Insurance Pool and the claimant may also be settled by agreement between the parties as is provided in the Arbitration Act (967/92).

Instead of choosing arbitration, the claimant may take legal action against the Finnish Pharmaceutical Insurance Pool in the Helsinki City Court or in the local court of his or her domicile. The case is to be taken to court, whether arbitration or local court, within three years of the date that the injured became aware of the Pool's decision and of this deadline.